First, let me admit I’m definitely abrasive, so maybe I scared the salespeople off…
My parents just bought a townhouse, likely just to resell it once they fix it up. One of them items the place needs are new windows as the current ones are leaking and/or the seals are broken. My brother gets P.J. Fitzpatrick to come out to the place for a quote. They send out two guys, they make small talk and make measurements of the windows. We are pretty upfront we are mostly concerned with price, but who isn’t in this economy? The guys are pretty upfront about how they aren’t going to be the cheapest because they make their own windows and are of the highest quality.. Then one of the guys, pulls out his laptop to start doing a power point presentation about their company. How 50% of their business come from repeat customers or referrals, which is nice I guess, but I’ve already asked you to come here, so I don’t exactly need all that much convincing. One of the freaking slides was of old Pete Fitzpatrick, like I care. At this point I’m kinda of annoyed because I really don’t care and just want my quote, my dad evens tells the guy he is talking too much. The guy is like I just started! I’m like omg… Seriously, I was
Anyways, working for the company that I do, in the industry I do, I understand why they may not be the cheapest because of the service they offer. However, I contacted them about getting a price and I would like to get that NOW. One of the things I say specifically is that I am interested in getting the price for comparison, even if you are not the cheapest, it maybe worth it to go with you guys if I see what the difference is, however if your price is something like DOUBLE then I likely would not use you. They say nothing to dispute that their company may cost DOUBLE what other companies cost. And apparently they take offense to what I’ve said because they decide to leave without giving me a proposal at all!
Well thanks for nothing P.J. Fitzpatrick! You’ve not only wasted your time, but my time as well. I’m definitely disappointed, especially since I wasn’t given the price after all that wasting of time. For some reason, I also imagine their customers being senior citizens who hire them at over DOUBLE cost because they would like to have someone to talk to, since their salespeople, LOVE to talk, talk , talk.
The salespeople were not even very good or perhaps P.J. Fitzpatrick windows are not very good. The more I was talking to the salesperson, the more I felt like I was getting ripped off, but he was just trying to make me feel good about getting ripped off. I think a lot of the big selling points for companies now is to promote the 30% tax credit you can get for making energy efficient home improvements, which we would have received here because of the likelihood we were going to sell the place soon. Anyway, the moronic salesmen doesn’t even mention that their windows would add resell value to the home, so I must assume they would not because they aren’t exactly “name brand”. I don’t know much about windows, but I know of Anderson and Pella, those seem like name brand windows to me and I would probably pay more for those. I’m slightly bias as I do currently have mostly Anderson windows…
I get to have another company come out tomorrow and do the same thing over again! Maybe I’ll feign interest in living there, so I can actually receive a freaking estimate!
In summary to P.J. Fitzpatrick: I want new windows, I will pay for new windows, you give me estimate and I will compare with other estimates. There is no need for me to see slides with old white men! While price is a concern and I can’t imagine where it wouldn’t be, I certainly would pay more for quality, reliability, and getting the home sold faster. Your salesman showing me old white men, do not help with that at all.